"Faith is taking the first step even when you don't see the whole staircase."

"A man just got married and was returning home with his wife. They were crossing a lake in a boat when suddenly a great storm arose. The man was a warrior, but the woman became very much afraid because it seemed almost hopeless -- THE BOAT WAS SMALL AND THE STORM WAS REALLY HUGE, AND ANY MOMENT THEY WERE GOING TO BE DROWNED. But the man sat silently, calm and quiet, as if nothing was happening. The woman was trembling and she said, "Are you not...

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Rethink: Employees come number one

The commonly held view that the customer comes first is worth a close look. Think about the last time you received less than satisfactory customer service. What caused it? Probably an employee! Either directly, bad manners and a "don't care" attitude, or by not addressing your needs - "sorry, I can't handle that order, you'll have to call another number". Asking employees to focus on the customer when they may be unhappy with the company...

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